Desired languages: English plus two of Italian, French, Portuguese and Spanish.
Who you are:
You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.
You have excellent interpersonal skills, are willing and capable of handling cross-cultural situations with patience, empathy and competence, and, can integrate these skills into the multilingual/multicultural team. You are a good team player, who is also highly sales and service-oriented.
You have succesfully completed vocational training and/or college. Experience in a customer service center, preferably in the area of healthcare, would be helpful, however not mandatory. Detailed training will be provided and covers the health care market, the relevant products, our communication standards and our CRM-software.
Excellent communication skills in two of Italian, French, Portuguese, Spanish and in English both orally and in writting are absolutely mandatory for this position.
Who we are:
At Roche, our success is built on innovation, curiosity, and diversity - multiplied by 80,000 professionals in 150 countries. As one of the world's leading researchfocused healthcare groups, we're constantly learning and growing - and seeking people who have those same goals for themselves.
The Call Center, located in S.Cugat del Vallés, Barcelona, will be a group of professionals for our clients in Spain, Portugal, Italy and France which includes individuals with chronic diseases, health care professionals and pharmacies.
As a member of our Multilingual Customer Call Center your main tasks are the provision of qualified product support in the field of Diabetes Care, such as instructions for product handling as well as product promotion both on the telephone and in correspondence. This includes responding to enquiries concerning marketing campaigns and the follow-up on marketing and sales force activities.
A further task is handling and documenting customer complaints according to internal and external guidelines. There are full time and part time positions available. The job contract is planned to start in March 2010.